After sales Service Guide
If you have purchased our product, please read this guide carefully to protect your rights
1. Purchase our product and experience quality issues within 7 days. Users can choose:
(a) Seven day no reason return and exchange policy (does not affect secondary sales)
(b) Go to the distributor who purchased the product and request a full refund;
(c) Go to the distributor where you purchased the product and replace it with a product of the same model; (The shipping cost for online purchases is borne by the merchant)
2. Purchase our product and experience quality issues within 90 days. Users can choose:
Go to the place where you purchased the product and replace it with a product of the same model; (Half of the shipping cost for online purchases)
Purchase our product for over 90 days but still experience quality issues within one year; Users can choose:
a) Send the product to our authorized service center locally, and calculate the after-sales service time from the date of receipt by the service center. Our authorized after-sales service center will contact the user within the promised processing time and return the repaired product.
b) If there is no authorized service center in the local area, or if the user is far away from the service center, they can send the product to the after-sales service center of the headquarters. The after-sales service time will be calculated from the date of receipt by the service center. We will contact the user within the promised processing time and return the repaired product.
Note: For discontinued products, according to our discontinued product replacement plan, we will replace them with products of the same type with performance not lower than the original product (which may incur additional costs), and the shipping costs incurred will be borne by the buyer.
3. When purchasing our product, if it exceeds the warranty period or if the product malfunctions due to human damage.
Malfunctions and damages caused by the product exceeding the three guarantee period